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In this section we will talk about some Basic Trouble Shooting steps you can follow for Network Connection issues in your Windows Operating System.Please note we only support Windows 8.1 and 10 versions.

Windows 8.1 Basic Trouble shooting Steps :

  • Open Network Diagnostics by right-clicking the network icon in the notification area, and then clicking Diagnose and repair.
  • Make sure that all cables are properly connected.
  • If you’re trying to connect to another computer, make sure that computer is on and that you have enabled file and printer sharing on your network.
  • If the problem began after you installed new software, check your connection settings to see if they have been changed. To Check Connection Settings below are the steps you need to follow.
  1. Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
  2. Right-click the connection, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Windows 10 Basic Trouble shooting Steps :

  • Go to Run Command and type the command ncpa.cpl.This will open the Network Connection window with all the adapters showing. Select the appropriate adapter (Ethernet or Wi-Fi). Do a right click and run Diagnose.This will start the Windows Network Diagnostics.
  •  Generate a wireless network report.
  1. In the search box on the taskbar ,type Command Prompt, right-click Command Prompt, and then select Run as Administrator and select Yes.
  2. At the command prompt type netsh wlan show wlanreport.
  3. This creates an HTML file that you can open in your web browser from the location listed under the command prompt
  • Check if the problem is with Cable Modem or ISP(Internet Service Provider).
  1. In the search box on the taskbar,type Command Prompt, right-click Command Prompt, and then select Run as Administrator and select Yes.
  2. At the command prompt type ipconfig.
  3. Look at the IP address listed next to Default gateway. Write down that address if you need to.For example 192.168.1.1
  4. At the prompt,type ping<DefaultGateway>and press Enter.For example, Type ping 192.168.1.1 and press Enter.The result should be something like the below.If the ping is successful and you see the results similar to what is mentioned below, but still cant connect to internet on your system, then there is a problem with the Cable Modem or ISP.

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

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