error downloading

During the installation of the Teneno Software on an Mac OS X device the users might get the below error message.

This error is triggered if user has only allowed Mac App Store Applications to get installed in his/hers Mac. To remediate this error please follow the below steps:

  • Choose the System Preferences from the Apple menu.
  • Click the Security and Privacy icon in the System Preferences window.
  • Click the General Tab.
  • Click on Open Anyway from the “Allow apps download” as shown in the figure below.

In Future for “Identified Developers” you can select the option as shown in the figure below.

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